Conexio Technology Solutions Managed Page



	Conexio Technology Solutions offers tailored I. T. solutions that meet the specific needs of businesses. Depending on the size of the business, the capability of the engineering staff and the amount of time they have, it makes sense for some businesses to outsource some or all of their I.T. services. Whether Conexio provides daily, weekly, monthly or quarterly support depends on where the business wants to focus its resources. It makes sense for a business to concentrate on their core competency and customer deliverables, and it makes sense for Conexio to do the same. We train our engineers continuously to keep up with the newest releases and advances in technology; and we cross check and mentor technical growth and capability providing the best I.T. at the best value. Our services are co-managed meaning the customer holds the reigns and we pull the weight. Our role is also to keep the customer involved by constant communication and updates in what we are doing and what needs to be done. We provide them with the peace of mind that their I.T. needs are being served in the best way possible. Tailored to the needs of your business, maintenance & monitoring of computer and network resources can be done at your location or in our data center. As part of the service, the infrastructure is continuously monitored. Automated problem alerts for both emerging and reactive situations needing attention are generated and sent to Conexio staff for resolution. In the event of a problem, remediation and repair of computer, software or network faults are managed and engineers dispatched according to your SLAs. Components of Co-Managed Services It is with the investment of our remote site infrastructure, help desk and engineering staff that your business I.T. needs are maintained and managed. Let Conexio Co-Manage your services in a way that makes sense for your companys I.T. needs. Help Desk Services Conexio provides a dedicated toll-free phone number to your business that gives your employees access to a team of professionals available to assist in solving and managing all your computing problems 24 x 7. These trained analysts are U.S. based and have a wide variety of resources to resolve problems through telephone assistance. Each call is assigned a help desk ticket number in our state of the art help desk system. Each ticket is tracked until completion and constant customer communication is maintained throughout the life of the ticket. All communication is recorded in the help desk system for monthly reporting and historical reference. Monitoring Services Network (Infrastructure) Wired / Wireless Client Environment (PCs / Laptops) Server Hosting Physical Co-Location Virtual Server Management Managed Email Hosting Reporting One of the most important components of Conexios Co-Managed Services is our communication to the client. Conexios reporting tools provide scheduled delivery of reports that let our clients know the detailed status of their systems including: system health, patch management, backup management, computer inventory, as well as many more customizable items on a daily, weekly, or monthly basis. Deskside Services (On-Site) Conexio can also provide a technician for On-Site services. This engineer can be considered your own resource and be specifically trained to fit your network needs. Co-Managed Security Conexio Co-Managed Security Services offers real-time24/7 content and blended-threat protection, with customized alerting and reporting for our clients; our managed security services include: Firewall Services, Antispam, Antivirus, Intrusion Prevention, Web Filtering, VPN and Traffic Shaping services.


Copyright © 2009 Conexio Technology Solutions, LLC